Shipping and Delivery
Here is an estimate of the shipping and delivery times. Due to factors that often affect shipments, such as holidays, customs, and adverse weather, we can only offer an estimate of shipping and delivery times.
The time for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. We require 1 to 3 working days on average to fulfill your order before dispatching it after the order is placed and payment is received.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
FREE Standard Tracked Shipping (3-15+ business days) for delivery (IF YOUR ITEM IS IN STOCK)
FREE Standard Tracked Shipping (7-21+ business days) for delivery (IF YOUR ITEM IS IN STOCK)
Standard Shipping (14-30 business days) for delivery (IF YOUR ITEM IS IN STOCK)
Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you provided sufficient proof is provided.
Some products might ship out separately and arrive at different times because we have warehouses in different locations.
Tracking Numbers frequently take a few days to a week to update and display correct tracking information.
Note that for some countries, shipping may take longer than estimated.
If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.
FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING AND DELIVERY
Why Is My Order Being Shipped In Different Packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one is nearest to you and will have it delivered faster. Additionally, if an item is on back order, we might ship your items at different times, in different packages, to prevent holding up your order, and to get it to you as fast as possible!
When Will I Receive My Order?
Orders are shipped out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as possible. Due to the popularity of our offers, please allow an estimated 3-15+ business days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 7-30+ business days (varies from product to product) due to distance traveling and customs. Please note that due to the extreme popularity of our offers, these are only estimates.
What Happens If My Order Gets Stuck Or Lost In The Mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I Be Charged For Customs And Taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If the order arrives at your country and...
- The customer refuses to accept the package
- A number of attempts are made in the country of destination to deliver the package without success.
Joy Stream Plus reserves the right to abandon the package(s) and will not be responsible for any refund.